We're here to help. Real people respond to every email, usually within a few hours on business days.
For fastest response, please include:
Response Time
If your issue is urgent, mark your email subject as "URGENT" and we'll prioritize it.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM EST Saturday - Sunday: Closed (emails answered next business day)
Frequently Asked Questions
Before emailing, check our FAQ page for quick answers to common questions about:
Order Status
To check your order status, click the tracking link in your shipping confirmation email.
If you didn't receive a tracking email, check your spam folder or email hello@ondomug.com with your order number.
Wholesale Inquiries
Interested in selling Ondo in your store? Email hello@ondomug.com with:
We'll get back to you within 1-2 business days.
Press Inquiries
Media and press inquiries: hello@ondomug.com
Please include your publication name, deadline, and what you'd like to cover.
Partnership Inquiries
Interested in partnering with Ondo? Email hello@ondomug.com with details about your proposal.
We Don't Have:
Email is the best way to reach us. We'll take care of you.
