Shipping and orders.
Delivery, tracking, and changes to your order.
Where is my order?
When your order ships, we email you a tracking number and a carrier link, check your inbox (and spam folder) for a message from Ondo. The tracking link shows every scan from our door to yours. If the tracking has not updated in more than 48 hours, that is usually the carrier scanning in batches rather than a lost package, give it one more day. If it still has not moved, email support@ondomug.com with your order number and we will chase it for you.
When will my order ship and arrive?
Orders ship within 1 to 2 business days. Delivery time depends on your location and is shown at checkout, along with the rate. Shipping is free on every order.
Can I change or cancel my order?
If it has not shipped yet, yes. Email support@ondomug.com with your order number as soon as possible, changes and cancellations are easy before the label is printed. Once it has shipped, the fastest path is to receive it and use the free 30-day return instead.
My order arrived damaged.
We are sorry, and we will fix it. Email support@ondomug.com with your order number and a photo of the damage, and we will send a replacement, no need to ship the damaged one back unless we ask.
Still need help?
Email us and a real person will get back to you within one business day. No bots, no scripts, just someone who knows the product.
We reply within 24 hours.